Forever New Clothing Pty Ltd Reviews

At Forever New, a reward program is in place where for every $500 spent within a 12-month period, a $50 Forever New reward is given which can be redeemed in-store or online on full price merchandise. This reward is redeemable on transactions of $50 and above and is valid for one month. All prices stated on the website are in Australian dollars ($AUD) and include Australian Goods and Services Tax (GST). Delivery costs are charged and displayed in addition to the cost of the item(s). However, some customers have reported issues with online orders, including items being out of stock and difficulties with refunds. It's always recommended to check the availability and reviews before making a purchase.

"Forevernew.com.au" is a popular online shopping platform that offers a wide range of products and services. The site is known for its women's fashion items, including clothing, accessories, and shoes. New styles are added to the collection every week. The site also features a Forever You Rewards program, which offers exclusive fashion rewards and benefits to members. Customers can shop the entire online collection via the Forever New Android app, which also includes a Swipe to like feature for easy wishlist creation. The app also has a store finder feature for customers who prefer to shop in person. However, some customers have reported issues with the site, such as advertised items being out of stock and delays in order processing and refunds. Despite these issues, the site continues to be a popular choice for online shopping.

Yes, items purchased from Forevernew.com.au can be returned. If a customer changes their mind about a full price purchase, they can visit any Forever New store and get a refund or exchange within 14 days of the date of purchase or delivery. The items must be unworn, in original saleable condition, with all tags, labels, and original packaging attached and accompanied by proof of purchase. Refunds will be issued using the original payment method. Please note, sale items cannot be returned if you change your mind. They can be exchanged for a Forever New gift card or for another item. Certain items like bodysuits, cosmetics and fragrances, hair accessories and headwear, hosiery, pierced jewellery, swimwear, underwear accessories, underwear, and undergarments cannot be returned due to hygiene reasons. Items purchased outside Australia or from other retailers cannot be returned to Forever New Australian stores or online. Similarly, items purchased from Forever New in Australia cannot be returned overseas. If the item is faulty or does not match a sample or description, it can be returned for a refund or exchange within a reasonable period of time after the date of purchase. This is in addition to your rights under the Australian Consumer Law. To return an item purchased online, customers need to log in, locate their online order and select 'Return Items'. A shipping label will be emailed within 24 hours. Original and return postage costs will not be reimbursed unless the item(s) are faulty or defective; or not as ordered. If a customer wishes to exchange their item, they can only exchange for a different size (subject to availability). Unfortunately, exchanges for different colours or styles cannot be processed online. In this case, the item should be returned and the new item should be purchased in a new transaction. For items purchased using Pay Pal or Apple Pay, refunds will be issued to the card registered with the Pay Pal or Apple Pay used to purchase the item. For items purchased using Afterpay or Zip Pay, refunds will be issued to the account used to purchase the items in question.

To get in touch with the Customer Service Team at Forever New, there are several options available. One can visit the Contact Us page on their website and expect a response within 24 hours. There's also the option to start a chat with a Live Chat Customer Service Specialist at www.forevernew.com.au. For phone assistance, the numbers are as follows: 1300 720 687 for calls within Australia, 0800 100 635 for calls within New Zealand, and +61 3 5614 6000 for international calls. The phone lines are open Monday – Friday 9:00am – 5:00pm AEST (Excluding Public Holidays).

The website forevernew.com.au offers a variety of payment methods. If an order is cancelled in accordance with their Terms and Conditions, the payment will be refunded, crediting the original method of payment. The timing of the refund is controlled by the card issuer if the payment was made using a credit card. All prices stated on the website are in Australian dollars ($AUD) and include Australian Goods and Services Tax (GST). If a purchase is made using Pay Pal or Apple Pay, refunds will be issued to the card registered with the Pay Pal or Apple Pay used to purchase the item. For items purchased using Afterpay or Zip Pay, refunds will be issued to the account used to purchase the items in question. Please note that the original and return postage costs will not be reimbursed unless the item(s) are faulty or defective, or not as ordered. In this instance, the customer service team should be contacted for assistance. It's important to remember that sale items cannot be returned if you change your mind. For hygiene reasons, certain items such as bodysuits, cosmetics and fragrances, hair accessories and headwear, hosiery, pierced jewellery, swimwear, underwear accessories, underwear, and undergarments cannot be returned if you change your mind. Please choose carefully.

At Forever New, customers are offered a refund or exchange within 14 days of the date of purchase or delivery for full price purchases. Items must be unworn, in original saleable condition, with all tags, labels and original packaging attached and accompanied by proof of purchase. Refunds will be issued using the original payment method. However, sale items cannot be returned if customers change their mind. Sale items can be exchanged for a Forever New gift card or for another item. Certain items like bodysuits, cosmetics and fragrances, hair accessories and headwear, hosiery, pierced jewellery, swimwear, underwear accessories, underwear, and undergarments cannot be exchanged or refunded for hygiene reasons. Items purchased outside Australia or from other retailers cannot be returned to Forever New Australian stores or online. If an item is faulty or does not match a sample or description, it can be returned for a refund or exchange within a reasonable period of time after the date of purchase.

For online purchases, to return an item, customers need to log in, locate the online order and select ‘Return Items’. A shipping label will be emailed within 24 hours. It is recommended that items be returned via a tracked postage method. Original and return postage costs will not be reimbursed unless the items are faulty or defective, or not as ordered. If customers wish to exchange an item, they can only exchange for a different size, subject to availability. Exchanges for different colours or styles cannot be processed online. In this case, customers need to return the item and purchase the new item in a new transaction. For items purchased using Pay Pal or Apple Pay, refunds will be issued to the card registered with the Pay Pal or Apple Pay used to purchase the item. For items purchased using Afterpay or Zip Pay, refunds will be issued to the account used to purchase the items in question.